Welcome to JoyBuy, a shopping platform that connects value-conscious customers with creative merchants in China and offers affordable lifestyle products to all. Whether you’re in search of superior smartphones and quality computer components or affordable apparel and bargain beauty buys, you’ll be spoiled for choice when you browse the JoyBuy collection.
Reboot your household tech with the extensive array of electronics on offer - you could set up your own home theatre from scratch or kit out your office with all the equipment you need. Add an efficient new blender to the kitchen or a plush towel set to the bathroom, then give that closet a makeover with on-trend yet low-cost fashion to suit any occasion or mood.
With excellent customer service, available around the clock, and guaranteed authenticity from international brands, you can indulge in the best side of bargain hunting with Joyful from the comfort of your own home.
- Select your offer of choice, copy the coupon code if one is provided and follow the link to the JoyBuy website to shop for your goods.
- When you are ready to check out, click on the shopping cart icon to view your order and hit the ‘Continue’ button.
- You will need to either sign in or create a JoyBuy account to continue with the checkout process. Once you have done so, you will be taken to the page where you need to enter your shipping details.
- Paste your coupon code into the box on the right-hand side of this screen and hit ‘Apply’ to redeem your discount.
- If no code is supplied with your offer, there’s no need to worry. You can expect any discount to be applied automatically and you won’t have to do a thing.
Sign up to the JoyBuy newsletter and you’ll never let a great price slide by again. Not only will you hear hot-off-the-press news about the latest lines and trending items, but you’ll receive exclusive discounts and sales alerts direct to your inbox.
I’ve made a mistake! How do I cancel my JoyBuy order?
If an item has not yet been shipped, you may be able to cancel it. Go to ‘My Order’, select ‘Awaiting Shipping’ and locate the order you want to cancel. Select the ‘Cancel Order’ button and click ‘OK’ to confirm. Please bear in mind that once an order has shipped, it cannot be cancelled. However, you can always contact a seller directly to see if there is anything they can do.
How can I leave feedback on my JoyBuy purchase?
Help out the JoyBuy community by leaving useful feedback for sellers. Simply go to ‘My Orders’ and select ‘Confirm Receipt’ to show your order has arrived. Navigate to the ‘Received Items’ page and hit ‘Give Feedback’ to leave your comments. When you have had your say, click the ‘Submit’ button to send your review.
What do I do if the JoyBuy item I receive doesn’t match the description?
If you believe you have been sent an incorrect order or you are not happy with the quality of your purchase, you can raise a dispute with the seller by clicking on ‘My Orders’ and selecting ‘Dispute’. Choose a reason and upload any media to support your claim, then submit the form. If the seller does not handle your query within 72 hours, a JoyBuy agent will intervene.
Email JoyBuy: contact@JD.com
Delivery fees and timeframes vary, depending on the products you purchase and the seller you buy from. In general, you can expect your order to ship within 7 days of payment. Once your order has shipped, JoyBuy will send you a shipping confirmation and tracking information to help you keep tabs on your order.
JoyBuy offers refunds for most items within 30 days of receipt.
The JoyBuy customer service team are available 9am-12am GMT+8 daily and aim to respond to emails within 24 hours.