Dreaming of an island escape, a city adventure or a once-in-a-lifetime event package? Virgin Australia will help tick off your holiday check-list and deliver an experience you’ll treasure forever. Part of the world-renowned Virgin Group, Virgin Australia soared into the Australian aviation market in 2000, swiftly establishing a name for itself among business and leisure travellers alike. With a firm focus on quality service, based on real customer feedback, you can rest assured your experience will always be the Virgin Australia team's top priority.
Along with our great discounts, you’ll find plenty of money-saving promotions on Virgin Australia’s ‘Specials & Offers’
page. With everything from featured sales and mystery breaks to enticing offers from a global network of partners, you’ll make every cent count when you book your break with Virgin.
Whether you’re spending the summer in Sydney or long-hauling to Los Angeles, Virgin Australia will enhance your experience and get you there in style.
- Select your offer of choice and copy the promo code if one is provided.
- Follow the link to the Virgin Australia website where you can search for your flights.
- If you have a code, paste it into the ‘Promo Code’ box in the flight search tool and hit ‘Find Flights’ to browse discounted deals.
- If no code is supplied with your offer, no need to worry! You will be taken straight to an offer page where discounts are applied automatically.
Don’t forget to subscribe to Virgin Australia V-Mail and you’ll be the first to know about flight specials and holiday deals, as and when they drop.
How do I amend or cancel my Virgin Australia booking?
If your plans have changed and you need to make changes or cancel your Virgin Australia reservation, the best course of action is to call the Guest Contact Centre on 13 15 16 as soon as possible.
Where is my Virgin Australia flight itinerary?
You will be emailed a copy of your Virgin Australia flight itinerary once your booking is confirmed. If you misplace it, please fill in the ‘Resend itinerary’ form online.
How do I arrange special assistance for my Virgin Australia flight?
Virgin Australia extends a warm welcome to all guests, including unaccompanied minors, customers with disabilities and the elderly. If you require special assistance for your flight, please see the ‘Specific Assistance’ page and be sure to call the Guest Contact Centre on 13 15 16 when you book your flights to ensure the right support is put in place.
Call Virgin Australia: 13 67 89Email Virgin Australia: Get in touch via this online contact form
Write to Virgin Australia: PO Box 1034, Spring Hill Qld 4004, Australia
You can check in online or via the Virgin Australia app from 24 hours before your flight up to 70 minutes prior to departure. You can also check in at the airport, but please check these airport guides for specific information about timeframes as they can vary according to location.
While any Virgin Australia booking can be cancelled, some fare types may be non-refundable and could incur cancellation fees and surcharges. Please check the fare rules on your booking itinerary or check the Virgin Australia fees and surcharges policy for further information.
You can call the Virgin Australia Guest Contact Centre 24 hours a day, 7 days a week.