Ends 24 September
Ends 24 September
Ends 24 September
FAQs from Lilysilk
Does Lilysilk offer a discount for new customers?
Yes — new customers can get $10 off their first order when signing up for a Lilysilk account. Alternatively, if you download the Lilysilk app and place your first order through it, you can use an app-exclusive code to get 20% off instead. The app route tends to offer the bigger saving, especially on higher-priced items.
How do I apply a Lilysilk discount code at checkout?
Once you've added your items to the cart and proceeded to checkout, look for the promo code box on the payment page. Enter your valid code and click APPLY to see the discount reflected in your order total. Note that only one promo code can be used per order, so pick the one that saves you the most.
Is there a Lilysilk student discount?
Yes, Lilysilk offers profession-based discounts including options for students. Verification is typically required through a platform such as Student Beans or Beans ID. Head to the Lilysilk discount program page to check eligibility and get your unique checkout code.
What is the Silk Club and is it worth joining?
The Silk Club is Lilysilk's free loyalty program with five membership tiers: Seed, Sprout, Bulbil, Petal, and Lily. When you sign up, you receive 500 bonus points worth $5 straight away. As you spend, you earn more points (100 points = $1) and unlock a range of perks, including:
- Ongoing member discounts of up to 8% on all orders
- Birthday month discounts of up to 20%
- Free express shipping at the top Lily tier
- Extended return windows of up to 30 days
- Free monogramming and customisation for higher-tier members
If you shop at Lilysilk more than once, it's well worth joining.
Does Lilysilk offer free shipping to Australia?
Yes — orders over $70 qualify for free express shipping (excluding remote areas and heavy parcels). Orders under $70 incur a $10 shipping fee. Silk Club members at the top Lily tier receive free express shipping on all orders regardless of the total spend. Standard delivery to Australia typically takes 7 to 10 business days, while express shipping arrives in 2 to 4 business days.
What is Lilysilk's return policy?
The standard return window is 14 days from the date you receive your order. Silk Club members get longer return periods, up to 30 days at the Petal and Lily tiers. Items must be unworn, unwashed, and in their original condition with tags attached. Customers are responsible for return postage costs unless the item arrived damaged, defective, or incorrect, in which case Lilysilk covers the shipping.
Can I get a discount by signing up to the Lilysilk newsletter?
Yes — new subscribers receive $10 off their next order when they sign up to the Lilysilk email list. The offer is valid for new subscribers only. You'll also get early access to sales and exclusive promotions delivered directly to your inbox.
When is the best time of year to shop the Lilysilk sale?
The biggest discounts tend to appear during the Anniversary Sale, which typically kicks off around August 8th and can offer up to 60% off. Semi-Annual Sales at mid-year and year-end are also worth watching, as is the EOFY period for winter essentials. Keeping an eye on the homepage banner and signing up to the newsletter are the easiest ways to catch these events early.
Does Lilysilk have a birthday discount?
Yes — all Silk Club members receive a birthday month discount. The amount depends on your membership tier, ranging from 10% at Seed level up to 20% at the top Lily tier. It's applied during your birthday month, making it a great time to treat yourself or pick up something you've had your eye on.
Can I try a Lilysilk silk pillowcase before committing?
Lilysilk offers a 100-night trial on silk pillowcases. If you're not happy after trying one, you can contact customer service to arrange a return and refund — proof of purchase is required. The trial is limited to one per household, and clearance or flash sale items are excluded. Return shipping costs are the customer's responsibility.
Smart Ways to Save at Lilysilk
From a Lilysilk discount code at checkout to a rewarding loyalty program and seasonal sales, there are plenty of genuine ways to reduce what you spend on premium silk. Whether you're picking up a silk pillowcase, refreshing your sleepwear, or investing in a wardrobe staple, these tips will help you shop smarter.
How Do I Use a Lilysilk Discount Code?
- Head to lilysilk.com/au and add your chosen items to your cart.
- Proceed to checkout when you're ready to complete your order.
- Look for the promo code box on the checkout page.
- Enter your valid code into the field and click APPLY.
- Confirm the discount has been applied to your order total before completing payment.
Keep in mind that only one promo code can be used per order, so it's worth choosing the code that gives you the biggest saving.
New Customer Offers: Save from Your Very First Order
If you're shopping with Lilysilk for the first time, there are two solid ways to save straight away.
$10 Off Your First Web Order
New customers can receive $10 off their first order when they sign up for an account on the Lilysilk website. It's a straightforward way to take the edge off that first purchase, particularly useful when you're trying silk for the first time.
20% Off via the Lilysilk App
If you download the Lilysilk mobile app and place your first order through it, you can apply an app-exclusive code at checkout for 20% off. For anyone buying a higher-priced item, that's a meaningful saving worth considering before you buy.
Newsletter Signup: $10 Off for New Subscribers
Signing up to the Lilysilk email newsletter gets new subscribers $10 off their next order. You'll also stay in the loop on new arrivals, upcoming sales, and exclusive promotions. It takes seconds to sign up and the discount is a handy bonus on top of any other offers you might already have access to.
The Silk Club Loyalty Program: Rewards That Build Over Time
The Silk Club is Lilysilk's five-tier loyalty program, and it's genuinely one of the better ways to save if you shop here regularly. Here's how it works:
Earn Points on Every Purchase
Every dollar you spend earns points, and 100 points = $1 in savings. You also get 500 points (worth $5) just for creating an account, no purchase needed. Points can be redeemed against future orders, and during point multiplier events you can earn up to 4X points, which is a great time to stock up.
Membership Tiers and Benefits
The Silk Club has five tiers based on your points balance:
- Seed (0 to 299 points): 10% birthday month discount
- Sprout (300 to 599 points): 10% level-up discount, 12% birthday month discount
- Bulbil (600 to 1,199 points): 13% level-up discount, 5% ongoing member discount, 15% birthday month discount
- Petal (1,200 to 2,499 points): 15% level-up discount, 6% ongoing member discount, 18% birthday month discount, 30-day returns
- Lily (2,500+ points): 20% level-up discount, 8% ongoing member discount, 20% birthday month discount, 30-day returns, free express shipping
Higher tiers also unlock free monogramming and customisation, a perk worth noting if you're buying gifts or personalised pieces.
Birthday Month Discounts
Every Silk Club member receives a birthday month discount, ranging from 10% at Seed level up to 20% at Lily level. If you time a larger purchase around your birthday, you can combine this with your regular member discount for a solid overall saving.
Profession and Student Discounts
Lilysilk offers profession-based discounts for eligible customers, including students. Verification is typically required through a platform such as Student Beans or Beans ID. If you're a student, teacher, healthcare worker, or graduate, it's worth checking the Lilysilk discount program page to see what's available for your profession. These discounts can be a reliable way to save outside of standard sale periods.
Free Shipping: How to Qualify
Lilysilk offers free express shipping on orders over $70 (excluding remote areas and heavy parcels). For orders under $70, a $10 shipping fee applies. Express delivery typically arrives within 2 to 4 business days, while standard delivery to Australia takes around 7 to 10 business days.
Silk Club members at the Lily tier receive free express shipping on all orders, regardless of spend, which is another good reason to work towards the higher tiers if you shop here regularly.
Seasonal Sales: Best Times to Buy
Lilysilk runs a number of sales throughout the year where you can find meaningful discounts across the range. Key periods to watch include:
- Anniversary Sale: typically launching around August 8th, with discounts of up to 60% off
- EOFY (End of Financial Year) Sale: Winter Essentials and seasonal collections at reduced prices
- Semi-Annual Sales: mid-year and end-of-year events with deep markdowns on bestsellers
- Seasonal events: keep an eye on the homepage banner and promotional emails for flash sales and limited-time offers
The clearance section is also worth a browse. It's regularly updated with seasonal and discontinued items at reduced prices.
The 100-Night Silk Pillowcase Trial
If you've been curious about silk pillowcases but aren't sure they're worth it, Lilysilk offers a 100-night trial on silk pillowcases. If you're not satisfied after trying one, you can contact customer service for a return and refund (proof of purchase required). Clearance and flash sale items are excluded, and return shipping costs are the customer's responsibility. The trial is limited to one per household.
Returns and Exchanges: What You Need to Know
The standard return window at Lilysilk is 14 days from the date you receive your order. Silk Club members benefit from extended return periods depending on their tier, from 16 days at Seed level up to 30 days at Petal and Lily. Items must be unworn, unwashed, and in original condition with tags attached.
Exchanges are available for the same item in a different colour or size. If your item arrives damaged, defective, or incorrect, Lilysilk covers the return shipping costs. For standard returns, postage costs are the customer's responsibility.
Refunds are processed to your original payment method within 3 to 5 business days after the warehouse confirms receipt, with an additional 7 to 10 business days for your bank to credit the amount. You can also opt to receive Lilysilk points instead of a cash refund if you prefer.
Shop with Purpose: The Caring Collection
If you'd like your purchase to go a little further, Lilysilk's Caring Collection donates 20% of gross retail sales to the National Breast Cancer Foundation, Inc. It's a straightforward way to support a meaningful cause while shopping for something you'd buy anyway.
Get in Touch with Lilysilk
If you have questions about an order, a return, or want help finding the right product, Lilysilk's customer service team is available through several channels:
- Phone: +1 909-861-1680 (Monday to Friday, 9am–9pm PST) — US number; international calling rates may apply
- Voicemail: +1 213 262 0948 — US number; international calling rates may apply
- Email: [email protected]
- Help Centre: Available online for FAQs and support articles