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FAQs from Luxury Escapes
How do I apply a Luxury Escapes promo code at checkout?
Once you've chosen your package and reached the payment page, look for the "Add a promo code" field located just below the Grand Total section. Enter your code there and confirm it's been applied before you complete your booking. You can find verified, active codes right here on vouchercloud.
What is the Luxury Escapes Best Price Guarantee and how does it work?
Luxury Escapes offers a Best Price on Earth Holiday Guarantee on Limited Time Lux Exclusive packages. If you find an identical package at a lower price from another online travel agency or airline, you can submit a price challenge via email before booking and they'll review your claim within 24 hours. To qualify, the comparable package must match on all of the following:
- Same hotel
- Same room type
- Same dates
- Same inclusions
- Same number of guests
- Same taxes, booking fees, and service charges
Note that the hotel's own website is excluded as a valid comparison source, and package types like Tours, Cruises, and Ultra Lux are not covered by this guarantee.
Is the Société Rewards program free to join?
Yes, joining Société Rewards is completely free. You'll start earning points on every dollar you spend on eligible bookings, and you can redeem those points toward flights and hotels at checkout. As you accumulate nights and Status Credits, you'll move through four tiers, each unlocking better perks:
- Bronze: No minimum nights or Status Credits required. Includes 1 GB free eSIM per international trip.
- Silver (10 nights or 200 Status Credits): 1 free room upgrade, 2 airport lounge passes, 3 GB eSIM, 5% off travel protection, A$200 TravelShoot voucher.
- Gold (20 nights or 600 Status Credits): 2 free room upgrades, 2 free airport chauffeur transfers, 5 GB eSIM, 15% off travel protection, 2x A$250 tour credits.
- Platinum (30 nights or 1,000 Status Credits): 4 free room upgrades, unlimited airport chauffeur transfers, 10 GB eSIM, 25% off travel protection, 2x A$400 tour credits.
How much can I save with a LuxPlus+ membership?
LuxPlus+ members save an average of over A$450 per year through member-only pricing and exclusive offers. Current regional savings include up to A$711 on hotels in Indonesia, up to A$636 on Maldives properties, up to A$585 in Thailand, and up to A$548 in New Zealand. Members also get access to hidden hotel offers with savings up to 53% that aren't visible to non-members.
Can I waive the LuxPlus+ joining fee?
Yes. The standard LuxPlus+ membership costs A$249 per year plus a one-off A$500 joining fee, but if you book an eligible LuxPlus+ offer, the joining fee is waived entirely, saving you A$500 upfront.
How does the Luxury Escapes Refer a Friend program work?
You can earn A$50 in credit for every friend you refer who hasn't previously booked with Luxury Escapes. Share your unique referral code with them, and once they complete their first trip using that code on a booking of A$499 or more, your credit is automatically added to your account at the end of that month. Credits are valid for 12 months and can be used on hotels, resorts, tours, and cruises, but not on flights, insurance, or experiences.
Does Luxury Escapes offer a refund if I change my mind?
Yes, for hotel-only bookings, Luxury Escapes offers a 7-day change of mind refund, meaning you can cancel within 7 days of booking and receive a full refund. This policy excludes cruises, flights, travel protection, and the service fee on deposit bookings, so it's worth checking the specific terms for your package.
Are there any current cruise deals at Luxury Escapes?
Yes. Luxury Escapes is currently offering an exclusive A$100 Luxury Escapes credit per booking on select Royal Caribbean sailings, including a 9-night Barcelona to Lisbon voyage and a 4-night Fort Lauderdale roundtrip. These are valid on 4+ night sailings departing in 2026–2027, but are limited to the first 100 bookings each, so availability is limited.
Can I buy Luxury Escapes gift cards in store?
Yes. Australian customers can buy Luxury Escapes gift cards at Woolworths, Big W, Costco, and the Chadstone store, as well as online. Cards are available from A$50 to A$4,500, can be combined up to A$1,500 per order, and are valid for three years from the date of purchase. They can be used on Luxury Escapes packages but not on airfares.
How do I contact Luxury Escapes customer support?
You can reach the Luxury Escapes support team by phone on 1300 889 900 (Australia) or +61 370 323 381 (international). Email support is also available through their website at luxuryescapes.com/au/support. If you're a LuxPlus+ member, you'll have access to priority 24/7 support as part of your membership.
Smart Ways to Save at Luxury Escapes
Whether you're dreaming of a Maldives escape, a Thailand beach resort, or a European cruise, Luxury Escapes has a range of ways to make luxury travel more affordable. From applying a Luxury Escapes promo code at checkout to stacking membership rewards and referral credits, these practical tips can add up to serious savings on your next holiday.
How Do I Use a Luxury Escapes Discount Code?
- Browse the latest verified codes on vouchercloud and click to reveal your chosen offer.
- Head to luxuryescapes.com/au and find the hotel, package, or experience you'd like to book.
- Add your chosen package and proceed to the payment page.
- Look for the "Add a promo code" field located beneath the Grand Total section.
- Enter your code and confirm it's been applied before you complete payment.
- Check that the discount has been reflected in your total, then finalise your booking.
Loyalty and Rewards: Two Ways to Earn
Luxury Escapes runs two complementary programs that reward you every time you book. Understanding how they work, and how to use them together, is one of the best ways to consistently save.
Société Rewards: Free Points and Status Perks
The Société Rewards program is free to join and lets you earn points on every dollar spent across hotels, tours, flights, and experiences (excluding gift cards, service fees, and merchant fees). Points can be redeemed toward flights and hotels at checkout, and the program offers a higher redemption rate when used through Société Rewards rather than the standard Points + Pay option.
The program has four tiers: Bronze, Silver, Gold, and Platinum, each unlocking progressively better perks:
- Silver (10 nights or 200 Status Credits): 1 free room upgrade, 2 airport lounge passes, 3 GB free eSIM per international trip, 5% off travel protection, A$200 TravelShoot voucher
- Gold (20 nights or 600 Status Credits): 2 free room upgrades, 2 free airport chauffeur transfers, 5 GB eSIM, 15% off travel protection, 2x A$250 tour credits
- Platinum (30 nights or 1,000 Status Credits): 4 free room upgrades, unlimited airport chauffeur transfers, 10 GB eSIM, 25% off travel protection, 2x A$400 tour credits
Points earned on bookings expire 36 months from checkout, giving you plenty of time to accumulate and redeem. Société members can also access Maldives return flights from just 120,000 points + A$199 per person.
LuxPlus+ VIP Membership: Member-Only Pricing and Hidden Offers
LuxPlus+ is the paid tier of Luxury Escapes' membership, priced at A$249 per year plus a one-off A$500 joining fee. There's a smart way to sidestep that joining fee, though: book an eligible LuxPlus+ offer and the A$500 fee is waived entirely.
Members save an average of over A$450 per year through access to:
- Member-only prices on hotels, tours, and experiences
- Hidden hotel offers with savings up to 53%, not visible to non-members
- Bonus hotel credit, daily breakfast, and room upgrades (subject to availability)
- Early access to popular limited-time offers
- Priority 24/7 customer support
Current member savings by region include up to A$711 on 646 hotels in Indonesia, up to A$636 on 185 Maldives hotels, up to A$585 on 1,703 hotels in Thailand, and up to A$548 on 503 New Zealand properties.
Hotel and Flight Bundles: Where the Real Value Is
One of the strongest reasons to book through Luxury Escapes is the curated hotel and flight bundle deals. These packages combine accommodation, flights, and premium inclusions like daily breakfast, seaplane transfers, and resort credits at prices that are significantly lower than booking each component separately.
Current Maldives Bundle Highlights
- Meyyafushi Maldives: 5 nights and flights from A$7,400 for members (non-member: A$7,600). Valued up to A$24,421, a saving of up to 69%. Includes return seaplane transfers, early check-in, late checkout, daily buffet breakfast and lunch. Up to two children aged 11 and under stay and eat free.
- Dhigufaru Island Resort: 5 nights and flights from A$6,500 for members (non-member: A$6,700). Valued up to A$20,393, a saving of up to 68%. Includes return seaplane transfers, daily breakfast and lunch. One child stays free with all dining inclusions.
- Avani+ Fares Maldives: 5 nights and flights from A$4,800 for members (non-member: A$5,060). Valued up to A$8,477, a saving of up to 43%. Includes return domestic flight and speedboat transfers, guaranteed early check-in and late checkout, daily breakfast, and nightly dinner.
- Mercure Maldives Kooddoo Resort: 5 nights and flights from A$5,700 for members (non-member: A$6,000). Valued up to A$8,011, a saving of up to 28%. Includes roundtrip domestic flight transfers and all meals daily.
Other Standout Package Deals
- Avani Mooloolaba Beach Hotel: 54% off, 4 nights from A$949 (valued up to A$2,214). Includes rooftop cocktails and daily breakfast. Travel until 22 June 2027. Save an extra A$50+ with membership.
- Merusaka Nusa Dua, Bali: 61% off, 5 nights from A$1,749 (valued up to A$4,757). All-inclusive dining and unlimited free-flow drinks. Travel until 31 May 2027. Save A$100+ with membership.
- Katathani Phuket Beach Resort, Thailand: 62% off, 7 nights from A$1,899 (valued up to A$5,377). All-inclusive dining and free-flow drinks. Travel until 31 October 2027. Save A$100+ with membership.
Refer a Friend and Earn A$50 Per Booking
Luxury Escapes' referral program is a straightforward way to build up travel credit. Share your unique referral code with friends who haven't booked with Luxury Escapes before. Once they complete their first trip using your code, you'll receive A$50 in credit, and there's no cap on how many friends you can refer.
A few things to keep in mind:
- Both your credit and your friend's referral code are valid on bookings of A$499 or more
- Referral credits are valid for hotels, resorts, tours, and cruises, but not flights, insurance, or experiences
- Credits expire 12 months from the date of issue
- Your credit is applied automatically to your account at the end of the month your friend travels
The Best Price Guarantee: How to Use It
Luxury Escapes offers a Best Price on Earth Holiday Guarantee on Limited Time Lux Exclusive packages. If you find an equivalent package at a lower total price from another online travel agency or airline, you can submit a price challenge and they'll match it within 24 hours.
To make a valid claim, the comparable package must match exactly on all of the following:
- Same hotel
- Same room type
- Same dates
- Same inclusions
- Same number of guests
- Same taxes and fees
You'll need to send a screenshot or printout via email showing the lower price before you book. Note that this guarantee does not apply to Ultra Lux, Last Minute Escapes, Tours, Cruises, Lux Premium Collection, or Lux Partner Property packages, and the hotel's own website is excluded as a valid comparison source.
Royal Caribbean Cruise Credits
Luxury Escapes is currently offering an exclusive A$100 Luxury Escapes credit per booking on select Royal Caribbean sailings, including a 9-night Barcelona to Lisbon voyage and a 4-night Fort Lauderdale roundtrip. Both offers are valid on 4+ night sailings departing in 2026–2027 and are available to the first 100 bookings only, so it's worth acting quickly if cruises are on your radar.
Gift Cards: A Flexible Way to Pay
Luxury Escapes gift cards are available online from A$50 to A$4,500 and can be used toward any Luxury Escapes package (excluding airfares). Australian customers can also buy them in-store at Woolworths, Big W, Costco, and the Chadstone store. You can combine multiple gift cards, up to A$1,500 per order, and credits are valid for three years from the date of purchase.
Flexible Cancellation: 7-Day Change of Mind Refund
Booked a hotel stay and had second thoughts? Luxury Escapes offers a 7-day change of mind refund on hotel-only bookings, giving you a full refund if you cancel within that window. This excludes cruises, flights, travel protection, and the service fee on deposit bookings, so it's worth reading the terms for your specific package before confirming.
Get in Touch with Luxury Escapes
If you need help with a booking or have a question about an offer, the Luxury Escapes support team is available through the following channels:
- Australia: 1300 889 900
- International: +61 370 323 381
- Email support: luxuryescapes.com/au/support
- LuxPlus+ members receive priority 24/7 support as part of their membership benefits
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